Privacy Policy – YourGynac

Joon Femhealth Services Pvt. Ltd. (“YourGynac”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard information when you use the YourGynac mobile app or website (collectively, the “Services”) This Policy is intended to comply with applicable Indian laws (e.g. the Information Technology Act, 2000 and India’s Digital Personal Data Protection Act, 2023 ) and other global privacy regulations.The domain names www.yourgynac.com and (“Website”, “Mobile App”) are owned by Joon Femhealth Services Pvt. Ltd, a company incorporated under the Companies Act, 2013, and having its registered office at YourGynac, W/O Saji Philip, C-67-Z-1, Pocket C, Dilshad Garden, Shahdara, New Delhi 110095, India (“YourGynac”). The Website is an online portal run by YourGynac. YourGynac places its highest value on your trust and put top priority on protecting your Personal Information and this privacy policy (“Policy”) explains how YourGynac will collect, use, share and process Personal Information in relation to the services provided on the Website.By accepting this Policy, you understand and agree to the collection, use, sharing and processing of Personal Information as described herein. If you provide YourGynac with Personal Information about someone else, you confirm that they are aware that you have provided their information and that they consent to YourGynac’s use of their information according to this Policy. This Policy applies to all the current and former visitors, users and others who access this YourGynac Mobile Application.

Scope

This Policy is an electronic record in the form of an electronic contract formed under the applicable law. This Policy does not require any physical, electronic or digital signature.

By accessing or using the App and Website or otherwise giving us your information, you undertake that you have the capacity to enter into a legally binding contract vide this Policy, which constitutes a legally binding document between you and YourGynac under the applicable law, in particular, the Indian Contract Act, 1872. YourGynac will collect and process your personal and third-party data carefully, only for the purposes described in this Policy and only to the extent necessary as defined herein and within the scope of the applicable legal regulations. This Policy seeks to ensure that any personal information or third-party information handled by YourGynac is managed in a way that is ethical, compliant and adheres to best industry practices.

Please read the terms and conditions of this Policy carefully, before accessing or using this Mobile Application and Website. By accessing or using the Mobile Application and Website including its services, you agree to the terms of this Policy. If you are accepting this Policy on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind such person, company or legal entity to these terms. This Policy describes the types of information YourGynac collects, why and how YourGynac uses the information, with whom YourGynac shares it, and the choices you can make about YourGynac use of the information. YourGynac also describes the measures YourGynac takes to protect the security of the information and how you can contact YourGynac about its privacy practices.

This Policy describes YourGynac current data protection policies and practices and may be amended/updated from time to time. Any changes to this Policy will become effective upon posting of the revised Policy on the Website. It 2 is recommended that you regularly check this Policy to apprise yourself of any updates. Your continued use of Website or provision of data or information thereafter will imply your unconditional acceptance of such updates to this Policy.

Consent

By mere use of the Website, you expressly consent to YourGynac use and disclosure of your Personal Information, including SPDI and third-party information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use this Website. This Policy shall be deemed to be incorporated into the terms of use of the Website and shall be read in addition to the terms of use.

In order to avail any services on the Website, you may be using third-party information. You hereby explicitly agree that you have obtained explicit written authorisation and consent by way of affixing the signature, digital or physical, from all such subjects/individuals whose information you verify/provide data against in the format required by the applicable laws in force, from time to time and store the same in its custody basis such laws. You hereby represent and warrant that YourGynac shall not be held responsible, liable or accountable in any manner or to any extent whatsoever, for your failure to perform obligations under this Clause.

Information We Collect

We collect information that you provide directly, information about your use of the Services, and data from third-party sources. This includes:
Personal and Account Information: Identifiers and contact details such as your name, email address, phone number, mailing address, date of birth, and gender. We may also collect government-issued IDs or other identity-verification data (e.g. Aadhaar, driver’s license) to authenticate your account. Account credentials (username/password) and user profile details (for community forums) are also collected. This information helps us create and secure your account and verify your identity. Sensitive Personal Data or Information (“SPDI”) of a person includes Personal Information about that person relating to: passwords, financial information (bank accounts, credit and debit cards or other payment instruments), physical information. YourGynac limits the collection of Personal Information to that which is necessary for its intended purpose.

Health and Sensitive Information: Detailed health-related data you share while using the Services.Examples include menstrual history and cycle data, reproductive or pregnancy history, symptoms, medical and gynaecological history, family health history, consultation notes, diagnosis and treatment information, prescriptions, lab results, and any other medical data you upload or discuss in consultations and forums. Under Indian law this is “sensitive personal data,” e.g. information about physical or physiological health and medical records We handle such sensitive data with additional care and require your explicit consent to process it.Technical and Usage Data: Device and connectivity data collected automatically when you use the Services. This may include your IP address, device type/ model, operating system and version, browser or app version, unique device identifiers (e.g. advertising ID), network information (e.g. mobile carrier), and location data (to the extent enabled on your device). We also record your activity within the Services – such as pages or features accessed, search queries, timestamps, and other log data 3 – to understand usage patterns and improve the Service download or update software. You hereby acknowledge and agree that all Information is provided by you to YourGynac voluntarily.

YourGynac may use cookies to monitor the Mobile App and Website usage including, without limitation, to provide useful features to simplify your experience when you return to the Mobile App and Website, like remembering your login id, Personal Information and third-party information and to deliver relevant content based on your preferences, usage patterns and location.

Yourgynac may also collect Non-Personal Information based on your browsing activity and in relation to your use or access to the Website like your browser type, your Internet Protocol (IP) address, your Operating System, your prior search results etc., which may or may not be publicly accessible.

All of the above personal information is collected only when you voluntarily provide it (e.g. by registering or filling out forms) or as you use the Services. You may choose not to provide certain information, but some Services (like scheduling a consultation) may not function without it.

Cookies and Tracking Technologies

YourGynac and our service providers use cookies and similar tracking technologies on our app and website. These may include browser cookies, local storage, web beacons, SDKs, and analytics tools. We use cookies for technical administration (e.g. maintaining your login session), to remember your preferences, and to facilitate performance and security. We also (with your consent) allow third-party analytics and advertising platforms to place cookies to help us analyse usage and improve our Services. For example, we use cookies and tokens to track how you navigate through the app and which features you use, which helps us tailor and optimise your experience. You can control cookies through your browser or device settings (e.g. blocking or clearing cookies), but disabling cookies may affect functionality. By using our Services, you agree to our use of cookies and similar tools for the purposes described above

How We Use Your Information

We process the collected information for legitimate business and healthcare purposes, including:
Providing and Managing Services: We use your data to operate YourGynac and deliver the features you request. For example, we share health information with medical professionals you consult (with your consent) to enable proper diagnosis and treatment. We use your personal data to set up and maintain your account, verify your identity, schedule and conduct consultations, send prescription information, and perform KYC/AML checks if required. Processing this information is necessary to fulfil our contract with you.

Personalisation and Support: Your data helps personalise your experience. We may use your profile and activity to recommend content, reminders (e.g. medication or checkup notifications), or health tips tailored to your needs. We also use your contact information to communicate important service updates, appointment reminders, or respond to 4 your requests and support inquiries (via in- app messaging, email, or phone).

Analytics and Improvement: We analyse aggregate, anonymised usage data to understand trends, improve our app and services, and for business analytics. This includes studying how users engage with features and identifying technical issues. We rely on legitimate business interests to perform such analytics, ensuring the data is de-identified whenever possible.

Marketing and Advertising: With your explicit consent (such as opt-in during registration), we may send you promotional messages about new feature or health products. You can opt out of marketing communications at any time. We do not sell or rent your personal data or email addresses to third parties, and we maintain a strict “No- Spam” policy .

Legal and Safety Purposes: We may use and disclose your information when required by law, subpoena, or government request. For instance, we will only disclose personal information if legally obligated (e.g. a court order or valid legal process) or if necessary to protect the rights, safety, or property of YourGynac, our users, or others . We also process data to detect and prevent fraud, enforce our terms of service, and protect the security of the Services. In all cases, we will process your data only on a lawful basis – for example, with your consent (when you agree to this Policy or specific permissions), as necessary for the performance of our contract with you (providing health consultation services), to comply with legal obligations, or based on our legitimate interests (in improving the Service and protecting users).

Data Sharing and Disclosure

We may share your information with third parties in limited circumstances as described below:

Healthcare Providers: We share your health data (medical history, consultation notes, etc.) with doctors or clinics you choose to consult through YourGynac, so they can diagnose and treat you. This disclosure is done securely and only with your consent or as needed to provide the service.

Service Providers: We use trusted third-party vendors (e.g. cloud hosting, IT, analytics, payment processing, customersupport platforms, SMS/emailservices) to run and support our app. These providers may access personal data only to the extent necessary to perform their services, and they are contractually bound to maintain its confidentiality and security.

Affiliates and Business Transfers: YourGynac may be a subsidiary of or affiliated with other companies under Joon Femhealth. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction (subject to this Policy). We will notify you and require the successor entity to honor this Policy.

Legal Compliance: We disclose personal data to law enforcement or regulatory authorities if required by law (e.g. court orders, regulatory investigation ). We will also share information to protect against fraud or illegal activities 5 1 or to protect the rights and safety of our users or others, as permitted by law .

Community and Social Features: If you participate in community forums or messaging features, the information you post (e.g. forum posts, chats) will be visible to other users. Please exercise caution when sharing personal details in public areas, as those disclosures are beyond our control.

We do notsell or lease your personal data to marketers or third parties for their independent use. We adhere to a strict “No-Spam” policy: we will not give your email address or contact information to any third party without your explicit consent .

Data Storage and International Transfers

YourGynac securely stores data on servers located in India, and may also use cloud servers in other countries. We ensure that any international data transfers comply with applicable legal requirements. All data transfers are protected with appropriate safeguards (e.g. encryption and contractual protections). We retain your personal and health information for as long as needed to provide the Services, fulfils legal or business obligations, or as otherwise stated in this Policy.

Your Rights

You have choices and rights regarding your personal information:
Access and Correction: You can request access to the personal data we hold about you, and ask us to correct any inaccuracies.
Data Portability: Where applicable law provides, you may request a copy of your data in a structured, machine- readable format.
Deletion/Erasure: You may ask us to delete your personal data. (We may retain certain information if required by law or to protect our legal rights.)
Withdraw Consent: If processing is based on your consent, you can withdraw that consent at any time. This will not affect processing we carried out before you withdrew consent.
Object or Restrict: Where law grants the right, you can object to or request the restriction of certain processing activities.
Opt-Out of Communications: You can opt out of marketing emails or notifications by following the instructions in those communications or by contacting us.
To exercise any of these rights, please contact our Data Protection Officer at the email or address below. We will respond to your request as required by law. For example, this Policy describe your choices and rights with respect to your Personal Data, including access and correction. If you have a privacy-related complaint, you may also contact the appropriate supervisory authority.

Security Measures

We take the security of your information seriously and maintain reasonable administrative, technical, and physical 6 safeguards. These include encryption of data in transit (e.g. HTTPS/TLS) and, wherever possible, at rest, firewalls, intrusion detection systems, secure data centres, and strict access controls. Only authorised personnel or service providers on a need-to-know basis can access your data, and all staff are bound by confidentiality obligations. We regularly review our security practices and update them as needed to ensure the safety of your data. As described by similar health platforms, we implement “reasonable security practices and measures” commensurate with the sensitivity of health information .

Children and Minors

Our Services are not intended for use by children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from minors. If you are a parent or guardian and believe YourGynac has collected personal data from a child without your consent, please contact us so we can delete that information.

YourGynac does not intend to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions. YourGynac does not intentionally or knowingly collect Personal Information through the Website from anyone under that age. YourGynac encourages parents and guardians to be involved in the online activities of minor to ensure that no Personal Information is collected from a minor without their prior consent. If you are using the Website on behalf of someone else, including but not limited to, on behalf of your minor child/children/employer, you represent and warrant that you are authorised by such person to accept this Policy on their behalf and to consent on behalf of such person to YourGynac use of such person’s Personal Information as described in this Policy.

Changes to This Privacy Policy

YourGynac may update this Privacy Policy at any time. When we make material changes, we will notify you (for example, via email or in-app notification) so that you can review the changes before continuing to use the Services . Your continued use of the Services after any update signifies your acceptance of the revised policy. If you do not agree with the changes, you should stop using our Services or contact us to deactivate your account.

Limitation and liability

YourGynac is not responsible for any breach of security or for any actions or inactions of any third parties that receive your Personal Information. Notwithstanding anything contained in this Policy or elsewhere, YourGynac shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. The term “Force Majeure Event” shall mean any event that is beyond the reasonable control of YourGynac and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, pandemic or national/state lockdown due to any reason and any other similar events not within the control of YourGynac and which YourGynac is not able to 7 overcome.

Non-Personal Information: Non-personal information means information that does not specifically identify an individual or business, but includes information from you, such as your browser type, the URL of the previous websites you visited, your Internet Service Provider (ISP), operating system and your Internet Protocol (IP) address. YourGynac may gather any non-personal information regarding how many people visit this Website, the pages they visit, their IP address, and the type of browser they used while visiting the Website (hereinafter referred to as “Non-Personal Information”). YourGynac may also collect Non-Personal Information that you voluntarily provide, such as information included in response to a questionnaire or a survey conducted by YourGynac.

Personal Information, SPDI, Non-Personal Information and any third-party information hereinafter shall be referred to as “Information”.

Changes to this Policy

YourGynac reserves the right to update, change or modify this Policy at any time. The Policy shall come to effect from the date of such update, change or modification.

Applicability of the Terms of Use

This Policy shall be supplementary to the Terms of Use. Words and expressions used in this Policy but not defined herein shall have the meanings ascribed to them in the Terms of Use. To the extent any provision of this Policy does not conflict with the Terms of Use, the Terms of Use shall apply to this Policy. In the event of any conflict between this Policy and the Terms of Use, the interpretation placed by YourGynac shall be final and binding on you.

Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact our
Privacy Officer : Joon Femhealth Services Pvt. Ltd.
Address : 18 A pocket B Dilshad Garden, Delhi - 110095
Email : privacy@yourgynac.com
If you wish to make a complaint regarding any violation of the provisions of this Policy, you may send a written complaint to the Grievance Officer, who shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made thereunder